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RETURNS

Sur Mer is dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for a credit note or refund.

We do not offer exchanges. If you would like to swap into a new size or style, please return your order for a credit note and place a new order.

All items must be in the original condition, unworn, unwashed with swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

No refunds or exchanges on final sale items. Final sale items can be returned for a credit note only. Full priced items purchased with a discount code or temporary promotion code are not considered “final sale” and can be returned as usual.

To make a return, simply follow the steps below.

RETURNS

Sur Mer is dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for a credit note or refund.

We do not offer exchanges. If you would like to swap into a new size or style, please return your order for a credit note and place a new order.

All items must be in the original condition, unworn, unwashed with swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

No refunds or exchanges on final sale items. Final sale items can be returned for a credit note only. Full priced items purchased with a discount code or temporary promotion code are not considered “final sale” and can be returned as usual.

To make a return, simply follow the steps below.

RETURNS

Sur Mer is dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for a credit note or refund.

We do not offer exchanges. If you would like to swap into a new size or style, please return your order for a credit note and place a new order.

All items must be in the original condition, unworn, unwashed with swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

No refunds or exchanges on final sale items. Final sale items can be returned for a credit note only. Full priced items purchased with a discount code or temporary promotion code are not considered “final sale” and can be returned as usual.

To make a return, simply follow the steps below.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.


Step 1: Email us with your Order Number and request an RA number.
Step 2: Send your item/s back to the below address, using your preferred shipping carrier. This is at your expense. We recommend choosing a service that is trackable.

Sur Mer – Returns.
5/70 mount St
West Perth 6005
Australia

Step 3: Once we receive your return, we will process your refund or credit note and send you email confirmation.