FREQUENTLY ASKED QUESTIONS
We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.
We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. SIR is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
No we currently don’t
You are currently browsing our Australian Website. All prices are charged in AUD.
Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
Please EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
We are currently accepting the below methods as payment:
Sur Mer Gift Voucher
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.